Non-urgent advice: Ordering repeat prescriptions

The easiest and preferred ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)

You may also:

  • fill out a repeat prescriptions form and bring the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm. There may be a delay in using this method. 

We do not take repeat prescription requests over the phone or email.

Please note that pharmacies are no longer allowed to order prescriptions on a patient’s behalf.

Requesting items too frequently may cause a delay in your request being dealt with. If there is a special reason such as going away on holiday, just out of hospital etc. please write this on your repeat slip.

Non-urgent advice: Collecting your prescription

You can usually collect your prescription 3 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy

You can change your nominated pharmacy at any time:

  • on the NHS app or NHS website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Once you nominate a pharmacy:

  • you will no longer need to collect paper prescriptions from your GP surgery
  • your nominated pharmacy will receive your prescriptions until you change or remove your nominated pharmacy
  • any outstanding prescriptions you have ordered may still arrive at your current nominated pharmacy.
  • you can track your prescription through the NHS app.