Booking an Appointment
All consultations are booked by appointment (by telephone). We will always try to accommodate your request for a particular doctor where possible, however it may not always be possible to do so on every occasion. It is suggested that you see the same doctor, if possible, for an ongoing condition. Urgent appointments are available in each surgery session, please tell the receptionist if your condition requires urgent medical attention.
All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery, medication or referral to local hospitals.
Patients can usually see the doctor of their choice for on-going and long-term health problems. These appointments can be booked up to 2 weeks in advance. However, when you need to be seen urgently, it may not always be possible to see your usual doctor.
To book an appointment, please either:
- Call our main reception number - 0121 796 2777
- Visit reception in person.
We make every effort to keep appointment times but there may be occasions when they overrun.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Helping the appointment system run smoothly
- If you are unable to keep your appointment please notify the surgery as soon as possible, (at least 24 hours in advance), by telephoning reception.
- One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
- When arriving at the surgery for your appointment, always inform reception or use the patient check in screen.
- Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
- If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
- It can sometimes help to have a partner or friend with you.
- If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
- Appointments may not be required to have insurance forms completed or renewal of sickness certificates. Please ask at reception
- If you would like a chaperone please speak to the doctor.