New Online Consultation System
We have been working hard to improve our services based on your feedback. We continue to make progress behind the scenes with changes that will improve managing your health and wellbeing needs. To that end we are introducing a new online service and streamlining how we work at GPS Healthcare.
The new and improved online service will ensure we can collect the right information to enable us to make the right decisions to help you in the most timely and efficient way. By improving our internal processes and communication we hope you will notice the positive changes.
Following the successful internal launch, we are excited to announce that the full Blinx online service will be available to all patients starting Friday, 6th June 2025 at 8:00am.
The new system will make it easier for you to:
- Request or book appointments, avoiding the 8am rush – simply go to our website from 8am, Monday to Friday, and complete a form or access the information you require.
- Provide detailed information about your health concern to our team to get you the best healthcare professional or service.
- Gives you more control and flexibility in managing your care.
- Access help with your health without needing to create an account.
- Submit medical and administrative requests from your smart devices (Phone, tablet) or computer.
- Access a range of services though one simple online portal.
How does it work?
Contact us – When you have a healthcare need, simply use our online consultation system. You can use a computer, tablet or smart phone to visit our website.
Forms – Seamlessly integrated into the new system for easier access, the use of tailored online forms allows us to gain information about you and your health in order to make informed decisions based on clinical need. This includes being able to deal with your issue without you needing to visit one of our surgery sites and ensuring you see the right person at the right time to support your needs.
Assessment – The information you provide will be reviewed by our clinical team.
Outcome – You will be directed to the most appropriate healthcare professional or service. This will ensure you receive the care you need.
Do I need an account?
You won’t need to remember a username or password. Instead, you’ll use your NHS number and date of birth to log in. Verification will be done via a code sent to your contact details, simplifying your access to our services.
Locate Your NHS Number – You’ll need this for the new system. You can find your NHS number in your NHS account, NHS App, on any letter from the NHS like a prescription or appointment letter, or through the dedicated service available via the link below;
Can I make a request for someone I care for?
Yes you can. Please ensure you enter their date of birth and NHS number. You will need access to the mobile number listed on their clinical record to access the secure code. If you do not have this you will need to phone the surgery.
Please view this video for an introduction to Blinx and how to use it:
Appointments
To request an appointment online:
- Visit our website and click the Blinx button on the home page or appointments tab.
- From there you will be taken to the GPS Digital Front Door.
- Select the button that relates to your query. For example, If you have a health concern, click the relevant button that applies to your query and complete the associated health form.
- You do not need an account or login to submit a health form on Blinx. You only need your date of birth and NHS number (Blinx will help you find this if you don’t know it).
- You will receive a response from a member of our triage team within 48 hours.
- For a more detailed guide please see our latest news article.
You can also request and appointment by:
- phoning us on 0121 796 2777, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
You can use your NHS App to book a smear appointment, NHS Health check, or Blood test if you are eligible. Please read the instructions before booking.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 0121 796 2777, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
- if you would like a chaperone, please ask reception when you attend for your appointment or notify the clinician before you go in
Home visits
You may only request a home visit if you are housebound or are too ill to visit the practice. A visit will only be made if your medical condition requires it. Please be prepared to provide suitable details to help us with this process.
You can also be visited at home by a community nurse or a health visitor if you have recently had a baby.
To request a home visit, please:
Call the surgery on 0121 796 2777 before 11:00.