Your Feedback, Our Next Steps – GP Patient Survey 2025 

Thank you to everyone who took part in this year’s GP Patient Survey. 
Your feedback is invaluable — it shows us what’s working well and where we can make things better. 

What we’re proud of: 

• 93% of patients said they have confidence and trust in the healthcare professional they saw or spoke to. 

• 94% felt listened to. 

• 89% said they were treated with care and concern. 

• 80% felt fully involved in decisions about their care and treatment. 

Where we’re focusing our efforts: 

We know that getting an appointment and reaching us easily by phone or online is still a challenge for some patients. We’re already making changes to improve this, including: 

• Adding a “What Happens Next” message to our online request system so you know exactly how your request will be handled. 

• Ongoing training for our reception team, with new customer service sessions planned. 

• Digital drop-in sessions starting in September to help with the NHS App and online forms. 

• A website refresh to make it quicker to find and use our most popular services. 

• Careful preparation for the October change to all-day online access for routine appointments, with safety and capacity in mind. 

We’ll share regular updates on our progress, starting with our first action plan update in December. 

Your feedback makes a difference — please keep telling us what’s working and what we can do better: Feedback – GPS Healthcare