GPS Healthcare198 Tanworth LaneShirleySolihullWest Midlands, B90 4DDTel: 01217962777
If you require medical assistance which cannot wait until the surgery re-opens, please call 111. Calls to the NHS 111 service are free from both landlines and mobiles. (Pay-as-you-go mobiles will have to have at least 1p credit to enable the call to be made, but you will not be charged).
The NHS 111 Service will advise you of the best way to seek the help you need locally. If required they will call an ambulance for you. They will also advise your GP Surgery of the outcome of your call.
If you have an urgent, life threatening medical emergency please dial 999 straight away.
If you are suffering with chest pain, or possible symptoms of stroke (Facial weakness, Arm and leg weakness, Speech problems) please dial 999.
For advice, please phone NHS Direct on 111
The nearest walk-in treatment centre is Solihull Healthcare & Walk in Centre at Solihull Hospital, Lode Lane and they can be contacted on 0121 709 7711.
The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
To use SystmOnline you will need a unique username and password which can be obtained by completing the application form below. Please bring the completed form along to reception with photo ID and we will give you your login details.
Once you have your login details pelease click the link below to access our online services.
When you attend for a test of any kind you will be told how long you should expect to wait for the results. Please bear this in mind and call the surgery after 14.00 o'clock once sufficient time has elapsed.
Our reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor.
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
IMPORTANT – Please read before completing application form for access to health records
The Data Protection Act 1998 and the Access to Health Records Act 1990 gives patient the right to apply for access to their health records.
2. WHAT ARE HEALTH RECORDS?
A health record contains information supplied by the patient, parent and by others involved in an individual’s healthcare. This practice holds records in the following formats:- Paper up to circa 2002 and computerised records (with previous history summarised) after that date.
3. WHO CAN APPLY?
Access can be requested:
4. HOW TO APPLY
An application for access to health records held by this practice must be made in writing. We must have sufficient information to enable us to identify the patient and locate the records. An application form should be attached to this information leaflet or you can request one from the receptionist.
5. WHERE SHOULD APPLICATIONS BE SENT AND HOW MUCH DOES IT COST?
Completed applications should be sent to: GPS Healthcare, 198 Tanworth Lane, Shirley, Solihull, B90 4DD
The fee for this service is outlined on the application form.
6. WHAT HAPPENS NEXT?
Once we receive your completed form and fee, we will locate the records, prepare the required copy and obtain the Doctor’s authority to release them.
7. WHY DO I HAVE TO PAY FOR IT?
The fee is charged to cover the cost of copying, staff time and GP time, please refer to the application form for a schedule of fees.
8. YOUR RIGHTS UNDER THE DATA PROTECTION ACT
9. ADDITIONAL INFORMATION
Very occasionally access may be denied (under the Data Protection Act) to a whole or part of a record. Examples of denial include (this list is not exhaustive):
10. NOTES FOR PATIENTS APPLYING THROUGH A REPRESENTATIVE
Your health records contain the following information:
By signing the application form you are agreeing to your representative receiving copies of your health records containing the above information.
Therefore, it is very important to complete sections 4, 5 and 6 of the application form in as much detail as possible otherwise you may be consenting to reveal more information than you wish to your representative.
11. NOTES FOR REPRESENTATIVES APPLYING ON BEHALF OF PATIENTS
If you are a representative applying on behalf of the patient e.g. a solicitor, then you must discuss the implications of the request before you ask your client to sign the form. The patient should be clear as to the purpose for the request and the notes, once received, should be used for no other purpose without the clients consent.
If your client is unable to read the above ‘notes for patients applying through a representative’ then please take time to communicate this information to them
It is very important to complete sections 4, 5, and 6 of the form in as much detail as possible to prevent access being given to more information than is necessary for the purpose it is required.
Access to patient records will only be granted with an-up-to date consent form of no more than 6 months.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Patient Comment, Suggestion & Complaint Form
GPS Complaints Leaflet
Please do NOT use this form for medical enquiries
Use our secure online form to send us your comments or suggestions
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