Appointments

Appointments can be made in three ways:

• Through the online booking facility - (Patchs)
• On the telephone - 0121 796 2777
• By visiting the surgery

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your Appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Try our new online consultation system, Patchs, to book and appointment or make admin requests.

Online Services provide patients with access to their medical records, lab results and repeat medication ordering.

Using the service will help you to manage your own health and access healthcare features whenever you need to.

There are lots of apps and websites you can use. At GPS Healthcare we recommend using the NHS App.

Did you know that the NHS App provides a single place to manage your healthcare? Use it to book appointments, access your health record, contact 111, and more! [NHS App] 

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

To download the NHS App - please click here

The NHS APP, has many different features that can help the patients manage their helathcare without having to wait on the telephone line.

If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.

It doesn’t replace existing services. You can still contact us in the usual ways.

But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information. You can: 

• order repeat prescriptions
• access NHS 111 online
• find NHS services
• view your health records
• book appointments
• and much more… 

If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

This includes viewing your medical record, ordering prescriptions, proxy access (accessing a relatives account for the same features) and online appointment booking.

To cancel/change your appointment:

• follow the instructions in your appointment reminder text message
• use your NHS account (through the NHS website or NHS App)
• use Patient Access
• use Patchs
• phone us on 0121 796 2777

You may only request a home visit if you are housebound or are too ill to visit the practice. A visit will only be made if your medical condition requires it. Please be prepared to provide suitable details to help us with this process.

You can also be visited at home by a community nurse or a health visitor if you have recently had a baby.

To request a home visit, please:

• Call the surgery on 0121 796 2777 before 11:00.