GPS Healthcare198 Tanworth LaneShirleySolihullWest Midlands, B90 4DDTel: 01217962777
6 GP practices have merged to become 1 practice with 6 sites.
If you are a patient of these 6 practices the service you receive will still be available, but you will be able to access services at any of the sites if it is more convenient for you.
Your patient record and registration will be held by
GPS Healthcare, and your original practice will be retained as your ‘usual’ site.
To deliver excellent care and service to our patients. To deliver sustainable cost-effective high quality of care. To prevent the loss of traditional primary care to commercial providers. To protect general practice and deliver services to patients within a local environment.
GPS Healthcare will provide a wealth of experienced clinicians with a broad range of special interests including diabetes, dermatology, rheumatoid arthritis and minor surgery. This may save you having to attend hospital for advice and/or treatment. One larger practice will provide security for delivery of health services, with each surgery maintaining the valuable relationships built with you over the years. Access to appointments at other sites at times better suited to you may be available.
13:30 - 18:00
In the case of urgent need when the practice is closed, please call NHS111. The NHS 111 operators will take details about your query then assign a member of their clinical team to call you back and discuss your query in more detail. If your request is not urgent, you could consider using the NHS 111 website.
The Ambulance Service
If your query is related directly to a life-threatening or emergency situation, you should telephone 999 immediately and ask for an ambulance.
Due to the number of patients failing to attend for their appointment many other patients are inconvenienced and may not be able to see the doctor on the day that they wish to.
In an attempt to try and resolve this, the practice has developed the following policy in consultation with and the agreement of the practice Patient Participation Group.
If a patient fails to attend an appointment without informing us we will contact them asking if there are any specific problems preventing them from letting us know.
If a patient fails to attend for multiple appointment we will write to them again providing them with a warning that any further missed appointments could result in removal from the Practice list.
The practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.
The principles of confidentiality apply equally to all patients regardless of age. Young people (including those under 16) are entitled to equal confidentiality as all other patients. This includes respecting their wishes to withhold information from parents or guardians. The GP involved will determine the competency of a young person seeking treatment and will determine the extent to which confidentiality guidelines apply in each case.
HANDLING YOUR PERSONAL INFORMATION
(In accordance with the Data Protection Act 1998)
We need to handle personal information about you so that we can provide the necessary health services for you. We hold computer and paper records helping us to deal with your health needs. The practice is responsible for the accuracy and safe keeping of your health records.
When we ask for personal information, we will undertake to:
Anyone at the practice who handles your personal information is bound by the NHS Code of Confidentiality and works under legal and contractual obligations to keep your information private and secure.
We ask that you help us to keep your personal information up to date by:
The practice produces a complete guide to the information routinely made available to the public by our GPs. A copy of this guide is available from reception.
We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.
We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
We are committed to providing you and all our team with a safe environment at the surgery. We will not tolerate violent or abusive behaviour from any patient towards any other patient, team member or other persons in the surgery or during visits. Any such behaviour will usually result in the patient responsible being required to leave the practice list.
For further information on any of our policies, please contact the practice manager.
GPS Healthcare currently has the following vacancies, please direct all queries and applications to email@example.com
At GPS Healthcare we are fortunate to have very active and engaged Patient Participation Groups across all 6 of our sites. The groups meet a few times a year to discuss the services provided, current develoments within the practice and the local health community. We try to ensure that the group is representative of the practice population and would encourage people of all ages and ethnicities to join the group.
We welcome feedback from all patients irrespective of whether they join the PPG.
If you would like to be involved, please ask the site supervisor at your local surgery.
The average pay for GP's working in GPS Healthcare in the last financial year was £72,701 before tax and National Insurance. This is for 8 full time GP's, 25 part time GP's and 2 locum GP's who worked in the practice for more than six months.
GPS Healthcare has committed to supporting 3 charities through fundraising activities over the next year. Each year we ask staff to nominate charities and give support to three; one local, one national and one international.
Charities chosen must be involved in improving the wellbeing of others. We have chosen these three charities to raise funds for over this year. We would love your support & if you have ideas how to help let us know!
The Grace Kelly ladybird appeal: supporting research into underfunded childhood cancers locally www.gracekellyladybird.co.uk
Sepsis UK: raising awareness of sepsis and how early intervention saves lives www.sepsistrust.org
Mambeleo Youth Project: a small UK charity supporting orphaned children in Kenya www.mamboleoyouthproject.org
Ever wondered what your GP gets up to at the weekend?
On Saturday 3rd September GPS Healthcare staff took part in the Wolf Run to raise money for charity.
This is a 10k run through muddy fields and lakes, made even harder by 25 obstacles to climb, crawl and swim through. See how our staff got on here.
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