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Policies

Missed Appointments

“Did Not Attend” Policy

 Due to the number of patients failing to attend for their appointment many other patients are inconvenienced and may not be able to see the doctor on the day that they wish to. 

In an attempt to try and resolve this, the practice has developed the following policy in consultation with and the agreement of the practice Patient Participation Group. 

If a patient fails to attend an appointment without informing us we will contact them asking if there are any specific problems preventing them from letting us know. 

If a patient fails to attend for multiple appointment we will write to them again providing them with a warning that any further missed appointments could result in removal from the Practice list. 

Confidentiality

The practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.  

The principles of confidentiality apply equally to all patients regardless of age. Young people (including those under 16) are entitled to equal confidentiality as all other patients. This includes respecting their wishes to withhold information from parents or guardians. The GP involved will determine the competency of a young person seeking treatment and will determine the extent to which confidentiality guidelines apply in each case.

General Data Protection Regulation (GDPR)

GPS Healthcare is committed to protecting the privacy and security of your personal information.

The General Data Protection Regulation became law on 25th May 2016. This is a single EU wide regulation on the protection of confidential and sensitive information. It comes into force on the 25th May 2018 in the UK repealing the Data Protection Act 1998.

The privacy notice for patients describes how we collect, use and process your personal data, and how in doing this we comply with our legal obligations to you. This is located in the further information link on the home page along with a patient leaflet. For further information then please contact your site manager.

Freedom of information

The practice produces a complete guide to the information routinely made available to the public by our GPs. A copy of this guide is available from reception.

Disability and discrimination

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs.  We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.

Complaints

We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.

Patient Charter

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

We are committed to providing you and all our team with a safe environment at the surgery.  We will not tolerate violent or abusive behaviour from any patient towards any other patient, team member or other persons in the surgery or during visits.  Any such behaviour will usually result in the patient responsible being required to leave the practice list.

For further information on any of our policies, please contact the practice manager.

 
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